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skitch
session drummer
Posts: 780
Joined: 03 Apr 2007
Location: www.dominoretroplate.com
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 Thank you DW
I know that there has been quite a debate regarding DW drums on this forum. However, I recently had to send one of my DW drums back to the factory for a warranty issue. DW sent me a new drum - no charge - since it was under warranty! So a big "Thank You" goes out to the people at Drum Workshop. I did pay for all of my DW drums, by the way - nothing was given to me for free.
_________________
Mike
http://www.mikemccraw.com
http://www.dominoretroplate.com
http://www.youtube.com/drummermikemccraw
http://www.myspace.com/drummermikemccraw
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Tue Apr 08, 2008 12:10 am |
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SGarrett
Moderator
Posts: 4466
Joined: 13 Jul 2007
Location: Near Sacramento, CA
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That's way cool, man.
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Dr. Rodney McKay wrote:Well, I only know one thing and that is that flying darkness that eats energy can only be very, very bad.
http://www.MySpace.com/PageFive
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Tue Apr 08, 2008 5:46 am |
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Rem
session drummer
Posts: 683
Joined: 07 Jul 2007
Location: UK
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cool
what whas the problem/reason?
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Drumming is my passion.
Recording is a habit.
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Tue Apr 08, 2008 8:10 am |
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J-rod
drumming adept
Posts: 319
Joined: 28 Feb 2008
Location: Oneonta New York
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/\ yea why did you have to send it back
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dw collector series maple
zildjian and saluda cymbals
dw and yamaha snares
dw hardware
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Tue Apr 08, 2008 11:36 am |
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EOTE_drummer
session drummer
Posts: 981
Joined: 24 Mar 2007
Location: Oklahoma
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/\ yea why did you have to send it back
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PDP, Tama, and Pearl Drums
DW, Pearl, and Gibraltar Hardware
Sabian, Zildjian, and Saluda Cymbals
www.myspace.com/EOTEband
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Tue Apr 08, 2008 12:05 pm |
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nightcrawler_steve
drumming adept
Posts: 239
Joined: 02 Apr 2008
Location: State College, PA
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I had a similar experience with DW when one of the bass drum spurs stripped out. The warranty had expired and I explained that to them. There were no questions asked other than owner info. They sent me a replacement at no charge.
Thats customer service.....and well after the sale to boot!
~S
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ODERY / DW / DUNNETT / PAISTE / ZILDJIAN / SABIAN
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My Myspace
The Nightcrawlers
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Tue Apr 08, 2008 12:14 pm |
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OllyDrummer
drumming adept
Posts: 97
Joined: 01 Apr 2008
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Well? Why DID you have to send it back?
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Hi I'm Ollie. I use CB, Paiste, Pearl, Remo, Stagg, Tama, Vic Firth and Zildjian.
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Wed Apr 09, 2008 8:37 am |
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DrumsPlus
groove master
Posts: 1707
Joined: 21 Dec 2007
Location: Winona, MN
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I've had good and bad experiences with them, bad has really been down to how much are you going to spend attitude, but I've always been pleased with their customer service when dealing with them on any other issues.
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SilverFox HR Sticks, Medicine Man rebuilt PDP Snares, PDP Drums, Zildjian, Meinl, Po Boy Cymbals, DW and Pearl Hardware and pedals
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Wed Apr 09, 2008 10:01 am |
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Ericinho6
drumming adept
Posts: 150
Joined: 02 Mar 2007
Location: The Heliosheath
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Yeah, the inside and the wing nut for my bass drum spur stripped out a couple of days ago but I was able to fabricate it back together. I doubt Tama would send me another one since the set is 11 years old 
But that is definitely good Customer Service I'd say for sure.
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Ad Astra Per Aspera
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Wed Apr 09, 2008 10:35 am |
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skitch
session drummer
Posts: 780
Joined: 03 Apr 2007
Location: www.dominoretroplate.com
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The finish has split in a few spots and this was on a Bass drum which sees frequent usage. DW did me right on this! For some people, DW is too successful for to be able to do anything right (from what I have read here and on other forums).
_________________
Mike
http://www.mikemccraw.com
http://www.dominoretroplate.com
http://www.youtube.com/drummermikemccraw
http://www.myspace.com/drummermikemccraw
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Mon Apr 14, 2008 6:45 pm |
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joshjmj
beginner
Posts: 43
Joined: 22 Jan 2008
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maby the workers need a hug. i'v always had good exp. with dw
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Tue Apr 15, 2008 10:15 am |
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skitch
session drummer
Posts: 780
Joined: 03 Apr 2007
Location: www.dominoretroplate.com
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Sat May 10, 2008 10:56 am |
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titaniumSS
drumming adept
Posts: 135
Joined: 30 Jan 2008
Location: KCMO
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Every time I have dealt with them, they are incredibly nice and always very helpful. I will be with them for a very long time!
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www.myspace.com/episodefour
www.myspace.com/breakthebad
DW drums (8x10, 9x12, 11x14, 13x16, 18x22), Zildjian cymbals, 2 DW and OCDP snares, Vater/3drumsticks drumsticks, Roland electronics, Audix mics, Remo heads.
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Sun May 11, 2008 1:04 pm |
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Steaky
drumming adept
Posts: 306
Joined: 05 Jun 2007
Location: England
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Got a give shout out to Garrison at DW. He's a great guy to deal with.
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Eat food - Bang Drum!!!
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Mon May 12, 2008 5:37 am |
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ThePloughman
session drummer
Posts: 648
Joined: 07 Oct 2007
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Their warranty EXPIRES?
Holy Crap.
Which might just possibly be their next big selling point. 10 years Original Owner or something like that. It would be cool to see.
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ThePloughman
ThePloughman wrote:Duct Tape, Moongells, and Remos...... with pinstripes
Rogers Drums USA
Check this out
http://www.pearldrummersforum.com/showthread.php?t=196158
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Mon May 12, 2008 5:51 am |
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skitch
session drummer
Posts: 780
Joined: 03 Apr 2007
Location: www.dominoretroplate.com
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My biggest concern was that the finish of my drums has been out of production for sometime. But they still had it around.
_________________
Mike
http://www.mikemccraw.com
http://www.dominoretroplate.com
http://www.youtube.com/drummermikemccraw
http://www.myspace.com/drummermikemccraw
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Wed May 14, 2008 8:45 pm |
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vincemie
session drummer
Posts: 611
Joined: 16 Jul 2007
Location: new brunswick nj
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skitch wrote:The finish has split in a few spots and this was on a Bass drum which sees frequent usage. DW did me right on this! For some people, DW is too successful for to be able to do anything right (from what I have read here and on other forums).
they sent you a whole new bass drum? thats awesome they gave you a brand new $1500 drum no questions ask and the finish was still around too. mighty big of them
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www.myspace.com/vincemiezejewski
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Sun Jun 01, 2008 8:35 pm |
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