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Home - General Cymbals Discussion - Returning Cracked Zildjians?
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Post Returning Cracked Zildjians? 
Anyone know the deal when sending a cracked cymbal back to Zildjian? My 18" K medium crash split in the studio a few months back. DAMN! It's a thin hairline crack about halfway down the cymbal and is about 3"long. It's actually so thin it takes a minute to find it.
I've sent sticks that broke almost immediately (!) back to Vic Firth who sweetened me with 6 pairs for my troubles.

Has anyone sent a cracked cymbal back and had it replaced?

Cymbal was reasonably new and has no keyholing etc..

Cheers







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Go back to where you bought it and let them deal with Zildjian. If it's less that a year old it's still under warranty. Also this way you wont have to pay for shipping.








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Store where I bought it no longer exists and cymbal must be over 1 year old. There's no Zildjian office in the UK, only their distributor. Considering sending it to them.

Anyone other suggestions before I replace it at a cost of £180 ($360).

Is that all the warranty there is on a Zildjian, 1 year?







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JustinDrummer wrote:
Store where I bought it no longer exists and cymbal must be over 1 year old. There's no Zildjian office in the UK, only their distributor. Considering sending it to them.

Anyone other suggestions before I replace it at a cost of £180 ($360).

Is that all the warranty there is on a Zildjian, 1 year?

I believe so, unless you bought an extended warranty.
Maybe you can call them and see whats up before you send it away.








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Just out of interest Bong, how much would you pay in the US for a 18" K crash?







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Depends on if you buy online or at your local shop. I've seen $200-$400 american.
Also thought this would be helpful.
Warranty Information for Zildjian Zildjian
Avedis Zildjian Company Warranty Statement

Zildjian Cymbals are guaranteed against manufacturer's defects for one year from the date of original purchase.

For warranty claims outside the U.S., contact your local Zildjian distributor. Click here for the international distributor locator.

Warranty Process
Cymbals that show factory defects within one year of their original purchase are eligible for examination at our factory. Zildjian experts will evaluate the damage and issue a replacement cymbal, unless it appears the damage is related to improper use or care.

If you believe your cymbal has a factory defect:
1. Contact Zildjian to obtain a Return Authorization number (RA#), via telephone: 781-871-2200.
2. Indicate the location of the damage on the cymbal with a piece of tape.
3. Make a photocopy of your original numbered and dated sales receipt.
4. Carefully package your cymbal. Include your RA# and the photocopy of your sales receipt in the box.
5. Ship the package to:
Avedis Zildjian Company
RA#
72 Longwater Drive
Norwell, MA 02061

A Cymbal will not be replaced if:
1. It has been misplayed, dropped, played with excessive force or treated abusively.
2. The center hole is worn due to improper stand set-up or abusive play.
3. The cymbal was bought second-hand or used in a lease program.
4. The cymbal has previously been replaced by Zildjian.
5. More than one year has passed since the cymbal was purchased.

Warranty Notes:
- Cost of shipping a damaged cymbal to Zildjian is the customers responsibility.
- Factory evaluations take approximately 4 - 6 weeks.
- Cymbals that do not meet the warranty guidelines will be returned to customer.
- Cost of shipping a replacement or damaged cymbal back to the customer will be covered by Zildjian.

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Cheers mate! Very helpful information. Thank you very much!

Receipts? Thats my next problem......







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Bong wrote:

A Cymbal will not be replaced if:
5. More than one year has passed since the cymbal was purchased.

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Thats a problem if u think its more than a year old + finding a receipt. When i bought my zildian crash i straight away put the receipt up on my pin board cause my friend has broken tonnes of them (about 5 or 6 in 3 years) then again most of them are because i think he hits too hard.








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Anyone got a receipt for a 18" K medium crash that they bought in the last 12 months?! Surprised







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JustinDrummer wrote:
Anyone got a receipt for a 18" K medium crash that they bought in the last 12 months?! Surprised

I hadn't thought about that angle, hmm, clever.








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www.myspace.com/newconceptpercussion
www.myspace.com/bngrzn
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Don't think that'd work, don't they have a serial code that then gets put on the receipt? The serial is somehow important, it's prevented me cheating Zildjian in the past Razz








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I cant think of any serial code they take from a cymbal? Do they? My memory sucks!

Going to give the Zildjian distributor in the UK a call and see if I can bullshit them that I bought the cymbal within 12 months and I've lost the receipt. See how that goes.

randomdrum thats a cool little avatar! Was thinking what song you could be hitting that cowbell to and what I decided on was Guns n Roses "You Could Be Mine"....Tom intro...... Laughing







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JustinDrummer wrote:
I cant think of any serial code they take from a cymbal? Do they? My memory sucks!

Going to give the Zildjian distributor in the UK a call and see if I can bullshit them that I bought the cymbal within 12 months and I've lost the receipt. See how that goes.

randomdrum thats a cool little avatar! Was thinking what song you could be hitting that cowbell to and what I decided on was Guns n Roses "You Could Be Mine"....Tom intro...... Laughing



I think thats will farrel playing to "dont fear the reaper"








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More cowbell!








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shrub wrote:
JustinDrummer wrote:
I cant think of any serial code they take from a cymbal? Do they? My memory sucks!

Going to give the Zildjian distributor in the UK a call and see if I can bullshit them that I bought the cymbal within 12 months and I've lost the receipt. See how that goes.

randomdrum thats a cool little avatar! Was thinking what song you could be hitting that cowbell to and what I decided on was Guns n Roses "You Could Be Mine"....Tom intro...... Laughing



I think thats will farrel playing to "dont fear the reaper"


Exactly right, Shrub! From the classic Saturday Night Live skit!








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